If you encounter any issues with a transaction, don't worry, Swapin is here to assist you. As a licensed and regulated payment provider, we are dedicated to resolving your concerns promptly. The key step in resolving transaction issues is to contact Swapin Support at [email protected] from the same email linked to your Swapin account and provide the Swapin transaction ID.

While it may seem convenient to reach out to us through various social media channels, this isn't the most effective way to address transaction issues. We don't provide support on social media platforms, particularly in public post comments or on Telegram chat, as transaction details are private. Rest assured, we'll respond to your email inquiry as soon as we gather all the necessary information about your case.

Currently, we support BTC, BCH, ETH, DASH, LTC, USDT.ERC20, USDT.TRC20, USDT.BEP20, USDC.ERC20, DAI.ERC20, TRX and BNB.

No, right now Swapin supports EUR and GBP as fiat currencies and operates in SEPA.

SEPA, or the Single Euro Payments Area, is an initiative designed to streamline and standardize euro-denominated bank transfers throughout Europe. To learn more about SEPA, please refer to the SEPA Bank Accounts article.

Weekend transactions with Swapin are usually quick, with 95% completed in under 5 minutes using Instant SEPA IBAN, and your transaction encounters no compliance issues. However, if there are any issues, it might take longer and require help from Swapin, the payment provider, or a bank. In those cases, expect your transaction to be resolved on the next business day.

The limits for your transactions as an individual Swapin customer depend on your verification level. More information can be found under the Swapin Transaction Limits article.

If you are using an instant SEPA IBAN, your payment is likely to be completed in 5 minutes or less. For non-instant IBANs, it can take up to 2 business days. You can check if the IBAN is SEPA instant compliant using this tool: IBAN Checker. Instant IBANs are marked as SCT-inst.

For BTC, BCH, LTC, DASH NETWORKS it is 2 conformations. For ETH, TRX, BNB NETWORKS it is 10 conformations.

Please contact us at [email protected] and provide your Swapin transaction ID, which can be found for each transaction in your history here. Additionally, include payment details from the network you used. We will make every effort to locate your payment. Please note that this is a paid service, a charge of 50 EUR will be applied. Unfortunately, for some networks, refunds may not be possible.

Do not worry, your funds are safe! Please contact our support [email protected]. We will fix the issue but please note that this is a paid service, a charge of 50 EUR will be applied.

References are crucial for your fiat transfers when purchasing crypto using SwapinBuy. When sending fiat from your bank account, it's mandatory to fill in the reference field. If you omit the reference, funds will not be received automatically, and the Swapin Support team will need to process transactions manually.

When using our product, you'll encounter Swapin and bank fees, along with exchange rates that may be fixed or floating. Crypto transactions also incur network fees based on your chosen network. For details, visit our Fees, Supported Currencies and Processing Times page.

Currently, we support SEPA payments. For SwapinGet, SwapinPay and SwapinCollect support both EUR and GBP, while SwapinBuy is available only in EUR at the moment.

Swapin uses market exchange rates, updated every 3 minutes. These rates are displayed on your transaction details. For products like SwapinGet or SwapinBuy, the amount you receive depends on the exchange rate at the time Swapin receives your funds.

Exchange rates vary based on the product you're using. For SwapinGet and SwapinBuy, the exchange rate changes every 3 minutes. Meanwhile, SwapinPay maintains a fixed exchange rate for 30 minutes per transaction. You can view the exchange rates in your transaction details within the Swapin App.

Predefined payments are templates filled with payment details for recurring beneficiaries, saving time on repetitive data entry. The instructions on how to create one can be found on the Predefined Payments page.

To raise your transaction limits, upgrade to a higher verification level. Simply log in to the Swapin App, click on your profile name at the top right, select "Account Verification"  and follow the instructions provided. This process applies to individual profiles only. Business profiles have predetermined limits based on the financial information provided during verification.

Additionally, explore our verification guides:

In certain instances, Bitcoin and other cryptocurrency transactions can be reversed, leading to a refund to the originating wallet. Some common reasons for such reversals include:

*In such cases where the transaction rates have updated and require additional funds to complete the transaction, we may request additional funds.

The duration for a refund to reflect in your account depends on several factors, including the payment method, currency, and processing speed by your bank or wallet. Typically, refunds are processed within 1-5 business days. If you haven't received your funds as expected, please contact our support team at [email protected].

As a licensed and fully regulated service provider, Swapin operates in compliance with EU regulations. However, it's important to note that each bank may have its own compliance procedures for fiat transactions. In some cases, additional information may be required before a transaction can be processed.

If requested by our compliance team, you may need to provide additional documents such as a source of funds (either crypto or fiat) and an invoice, especially if you are using SwapinPay. Please check your email inbox for any new messages from [email protected] and/or [email protected], as we may request these documents to ensure compliance. Be sure to also check your spam folder to avoid missing any important communications from Swapin

Connect Wallet is a feature that connects your crypto wallet with a Swapin account. You can find more info under the Connect Wallet article.

The minimum transfer amount is 5 EUR, offering greater flexibility for your transfers. Daily and monthly transaction volume limits are determined based on verification and account profile. 

Please note: If a payment is less than 5€, it may appear as successful on the blockchain during the transaction. However, in our system, the payment will not be processed and will not be visible in your transaction history.

No, Swapin accounts are for personal use only. Making payments on behalf of someone else will result in the closure of your account.