SwapinPay lets you use crypto for fiat payments and transfers, whether it's for invoices or sending money to your bank. While it's great for paying others, you can also use it to transfer funds to your own account. Check out the relevant article for a step-by-step guide on using SwapinPay.

This usually happens when the cryptocurrency transfer takes longer than the 30-minute window we allow for a fixed rate. After 30 minutes, our system updates the exchange rate, which may require you to send more cryptocurrency to complete your SwapinPay transaction. If this isn't the case, please contact our support team at [email protected].

If a SwapinPay transaction is marked as completed, it indicates that Swapin has transferred fiat to the provided bank account. However, the final processing depends on the recipient's bank. The beneficiary should contact their bank to check the status of the transaction.

SwapinGet enables you to cash out (off-ramp) crypto to your bank account directly from your Metamask, Trust Wallet, Argent or other crypto wallet. It’s important to know this feature works for self-payments only. In the SwapinGet article, we'll provide a step-by-step guide on how to set up a wallet address and initiate a new payment.

As a non-custodial solution, Swapin doesn’t hold your funds. Each time you need to cash out crypto, you will send a new amount of crypto to your SwapinGet wallet address. These funds will be converted to fiat and sent to your bank immediately. Unlike custodial solutions, we don’t own your funds, so your keys, your crypto!

There's no limit to the number of SwapinGet addresses you can create.

Because of KYC & AML regulations, it's not possible to link anyone else's account with your SwapinGet address. The SwapinGet product is intended for personal use only.

The answer is no, SwapinGet is strictly for your assets, meaning transfers must originate from your personal wallet. If you wish to receive payments from others as a business, please utilize SwapinCollect, as it's specifically designed for that purpose.

No, you can't close or delete SwapinGet addresses, but you can simply choose to use only the ones you need.

SwapinCollect allows businesses to accept cryptocurrencies, which are then instantly converted into EUR or GBP and transferred to the merchant's bank account. This streamlines accounting, eliminates exchange rate complexities, and ensures compliance with regulations.

In the SwapinCollect article, you'll find a step-by-step on how to pay a merchant with your cryptocurrency using the payment link you got with an invoice. It's a fast and seamless process!

Yes, you will see a report with all SwapinCollect transactions in your dashboard and you'll be able to download it as a file.

To start accepting crypto payments new business accounts need to complete their KYB and set up their SwapinCollect link.

Setting up a new account typically takes 1 business day, including the time for reviewing documents provided during KYB. Once KYB is completed and your business account is verified, it takes minutes to set up your SwapinCollect link and to start accepting crypto as a business.

You need to provide your SwapinCollect link to a customer with an invoice. The next steps for your customer will be:

Yes, it is possible to get individual SwapinCollect fees for your business. If your monthly transaction volume is over 250K EUR, contact [email protected] to get an individual offer.

Right now your customer (buyer) pays all fees during a transaction. We are considering adding other options in the future, e.g. a merchant can pay all fees. Contact [email protected] for individual offers.

SwapinWidget allows partner apps to integrate crypto selling and buying directly into their platforms. Here's a step-by-step guide on how to sell cryptocurrencies using SwapinWidget.

The easy-to-follow instructions on how to buy crypto using SwapinWidget can be found in this article.

Your limit status information will be accessible on the SwapinWidget once you sign in. For more detailed explanations, refer to the Swapin Transaction Limits article.

SwapinBuy is a crypto on-ramp solution enabling direct purchases of Bitcoin, Ethereum, or other cryptocurrencies from your bank account.

SwapinBuy offers several advantages:

Currently, SwapinBuy enables the purchase of USDT, BTC, and ETH using Euros.

SwapinBuy supports TRON, Ethereum, and Bitcoin networks for on-ramp transactions.

Yes, fees apply. You'll incur a Swapin Fee based on transaction volume, along with a standard Network Fee for blockchain transactions. Additionally, a floating exchange rate at the time of conversion applies. These fees apply to both business and personal accounts.

Currently, transaction volumes for SwapinPay and SwapinBuy are calculated separately and applied to each transaction.

The floating rate updates every 3 minutes during a transaction. The final exchange rate, determined at the moment we receive fiat, affects the amount of crypto you receive.

Transaction completion time varies. Instant SEPA-enabled bank accounts take minutes, while others may take about 1 business day. Verify Instant SEPA compatibility using our IBAN checker.

Yes, Swapin is non-custodial. Funds are converted to crypto and deposited directly into your provided crypto wallet, typically within minutes.

Upon completion of fiat receipt and crypto conversion, the transaction status updates to 'Completed,' and crypto is sent to your provided wallet address. You'll receive an email notification confirming transaction completion. For further inquiries about SwapinBuy, please get in touch with our support team at [email protected].