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Miscellaneous FAQ
Updated over a week ago

Can I buy service coins?

No, Swapin does not currently sell service coins. It is used for technical purposes, such as refunds or handling transactions with incorrect minimum volumes.

Do you provide service to UK customers?

Due to new regulations, Swapin services are temporarily unavailable for UK customers. This includes SwapinPay, SwapinGet, SwapinBuy, SwapinCollect, SwapinWidget, and the Swapin Affiliate Program. If you need help, contact us at [email protected]. We apologize for any inconvenience and hope to return to the UK market soon. Stay updated with Swapin via email for any changes.

Does Swapin provide 24/7 customer support?

Swapin offers online support from 9 AM to 5 PM, Monday to Friday, EEST. If you reach out to us outside of these hours, we'll respond to your inquiry as soon as we're back online.

What is Ungaro LLC?

"Ungaro LLC" is Swapin's business name. This name is listed as the remitter on your bank account statement for payments when using SwapinPay, SwapinGet, or SwapinCollect.

Should you inform Swapin about suspicious financial activity?

Ensuring compliance with all relevant regulations is a priority for Swapin. Therefore, we strongly encourage you to report any instances of suspected financial crime, especially cases of suspected money laundering. If you suspect that someone is using a Swapin account for money laundering, breaching sanctions, financing terrorism, or engaging in similar activities, please notify us immediately. You can contact us using the help widget or by emailing us at [email protected]. Your prompt action in providing this information is crucial for us to take immediate measures.

What if my account got hacked?

We prioritise your safety concerns. If you suspect unauthorised access to your Swapin account, take the following steps:

  1. Ensure you use a strong password when creating your account.

  2. If you suspect unauthorized access, reset your password immediately.

For further assistance, contact our support team at [email protected] as soon as possible.

Does Swapin offer account-related support on social media platforms?

For your security, we don't offer account support through social media. Please avoid asking about submitted tickets on social platforms, as it won't expedite processing. If you need assistance, reach out via email at [email protected] or use live chat on our website or app. We'll never ask you to send digital assets or pay fees through social media DMs.

Will deposits from Swapin be subjected to income taxes?

Cryptocurrency transactions may be subject to taxation in various countries, with tax laws differing significantly based on your place of residence.

While Swapin doesn't provide legal tax advice, it's important to understand and comply with tax obligations in your country. You can use your transaction history to fulfil any local tax filing requirements.

Does Swapin offer phone support?

Please note that we do not currently offer phone support with a live agent. You can contact us in the following ways:

  1. Email: You can reach us at [email protected] for any inquiries or assistance.

  2. Live Chat: Visit our website or the Swapin App pages to chat with our team in real-time.

What should I do if I receive an error message?

Discovering a bug or encountering an error message is one thing, but properly documenting it is equally vital, if not more so. To ensure effective reporting, please include the following details:

  1. The feature where the bug occurred.

  2. The device you were using.

  3. A screenshot or video showcasing the error.

Kindly forward this information to our team at [email protected], and we will promptly address the issue.

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