No, Swapin does not sell service coins. Instead, we use Service Coins internally for tasks like processing refunds or managing transactions that don't meet minimum volume requirements. These coins cannot be bought and are essential for our operations.

Due to new regulations, Swapin services are temporarily unavailable for UK customers. This includes SwapinPay, SwapinGet, SwapinBuy, SwapinCollect, SwapinWidget, and the Swapin Affiliate Program. If you need help, contact us at [email protected]. We apologize for any inconvenience and hope to return to the UK market soon. Stay updated with Swapin via email for any changes.

Swapin offers online support from 9 AM to 5 PM, Monday to Friday, EEST. If you reach out to us outside of these hours, we'll respond to your inquiry as soon as we're back online.

"Ungaro LLC" is Swapin's business name. This name is listed as the remitter on your bank account statement for payments when using SwapinPay, SwapinGet, or SwapinCollect.

Ensuring compliance with all relevant regulations is a priority for Swapin. Therefore, we strongly encourage you to report any instances of suspected financial crime, especially cases of suspected money laundering. If you suspect that someone is using a Swapin account for money laundering, breaching sanctions, financing terrorism, or engaging in similar activities, please notify us immediately. You can contact us using the help widget or by emailing us at [email protected]. Your prompt action in providing this information is crucial for us to take immediate measures.

We prioritise your safety concerns. If you suspect unauthorised access to your Swapin account, take the following steps:

For further assistance, contact our support team at [email protected] as soon as possible.

For your security, we don't offer account support through social media. Please avoid asking about submitted tickets on social platforms, as it won't expedite processing. If you need assistance, reach out via email at [email protected] or use live chat on our website or app. We'll never ask you to send digital assets or pay fees through social media DMs.

Cryptocurrency transactions may be subject to taxation in various countries, with tax laws differing significantly based on your place of residence.

While Swapin doesn't provide legal tax advice, it's important to understand and comply with tax obligations in your country. You can use your transaction history to fulfil any local tax filing requirements.

Please note that we do not currently offer phone support with a live agent. You can contact us in the following ways:

Discovering a bug or encountering an error message is one thing, but properly documenting it is equally vital, if not more so. To ensure effective reporting, please include the following details:

Kindly forward this information to our team at [email protected], and we will promptly address the issue.