We are committed to providing a compliant and secure platform for all of our users. As a EU-licensed and regulated crypto payment solutions provider, we are legally obligated to conduct "Know Your Customer" (KYC) processes. These updates are essential to maintaining the integrity of our platform and protecting our clients.
Why are KYC updates necessary?
Enhanced security: Verifying your identity is a crucial step in preventing fraud, unauthorised access, and scams, ensuring your crypto transactions are secure.
Regulatory compliance: Swapin adheres to regulatory standards that mandate the maintenance of accurate and up-to-date user information. KYC updates help us meet these obligations and ensure the stability of our services.
Combatting financial crime: KYC processes are a key tool in the global fight against money laundering and the financing of terrorism. By confirming user identities, we actively contribute to preventing illicit activities.
Ensuring account integrity: Keeping your information current helps us maintain the legitimacy of all Swapin accounts, fostering a reliable ecosystem for our entire user base and preventing the creation of fraudulent accounts.
Uninterrupted service access: Completing your KYC update promptly ensures you can continue to enjoy our platform and services without any disruptions.
What to do for a smooth KYC update process?
To make the process as efficient as possible, please follow these tips:
Be prompt: Respond to KYC update requests in a timely manner to avoid any potential limitations on your account.
Provide correct information: Double-check that all the information and documents you provide are accurate, up-to-date, and consistent with the details in your Swapin account.
Ensure document legibility: When uploading documents, make sure they are clear, well-lit, and that all text and images are easily readable. Avoid uploading blurry, cropped or altered images and documents.
Follow instructions carefully: Pay close attention to the specific instructions provided by Swapin during the update process. If you are unsure about any step, please consult our FAQs or contact our support team for clarification.
Be patient: The verification process may take some time as our team diligently reviews all submissions. You will receive a notification once your KYC update is complete.
Contact support if needed: If you encounter any difficulties or have questions during the process, please do not hesitate to reach out to Swapin's support team through the available channels. We are here to assist you.